Yes, you can request changes to your order within 2 hours of placing it, provided it hasn’t been shipped. If you need to modify the shipping address, product quantity, or remove/add products, please contact our customer support immediately via email or WhatsApp. Once the order has been packed or shipped, unfortunately, changes are no longer possible.

Absolutely! We currently ship across most parts of India, including metro cities, towns, and semi-urban areas. Our logistics partners ensure fast and safe delivery of your order right to your doorstep. Depending on your location, you can expect delivery within 3–5 working days. You’ll receive an email and SMS with your tracking link once the order is dispatched, so you can monitor its progress at every step.

We offer free shipping for all orders above ₹ 1000. For orders below this amount, a nominal shipping charge will be added during checkout. This helps us cover the cost of eco-friendly packaging, reliable logistics, and temperature-controlled storage where needed. All shipping rates are transparently shown on your invoice. There are no hidden costs, and you only pay what you see.

We provide a secure and simple UPI-based payment option for your convenience. You can pay seamlessly using UPI apps like Google Pay, PhonePe, Paytm, or any supported platform. Every transaction is protected with advanced encryption protocols to ensure your data remains safe and confidential. Payments are processed instantly, and upon successful completion, you will receive a confirmation email containing your digital receipt and detailed order summary. We do not store or access your UPI or payment details at any stage.

Currently, we do not offer Cash on Delivery (COD) to maintain a seamless, cashless, and contact-free delivery experience for our customers. This also ensures better hygiene and reduces delays or delivery issues. However, with our wide range of digital payment options like UPI, net banking, cards, and wallets, you can confidently complete your purchase in just a few steps.

If your payment fails, first ensure that your internet connection is stable and your bank or UPI app is active. If the issue persists, try a different payment method. In the rare case where your account is debited but no order is confirmed, don’t worry. The deducted amount will be automatically refunded to your original payment source within 5–7 business days. If the refund does not reflect on time, you can reach out to us with the transaction details for assistance.

Yes, absolutely. As soon as your payment is successfully processed, you will receive a confirmation email with a digital invoice, payment summary, and order ID. This invoice will include details such as the product list, total amount, GST (if applicable), and shipping charges. You can save or print the invoice for your records. You will also be notified once your product is dispatched with tracking details included.